Talks to Watch

Better Business Bureau 20/20 Investigation

297K views · Nov 13, 2010 · 8:43 · 2 HN recommenders · 7 mentions · discussed 2010–2014

An ABC 20/20 investigation into whether the Better Business Bureau sells its ratings. It looks at BBB finances, executive pay and how grades relate to paid accreditation.

Why Hacker News points people here: HN commenters cite it as evidence that the BBB is a pay-to-play shakedown whenever BBB ratings or accreditation come up.

“Watch the whole video if you haven't seen it before.”HN comment, 2014

What Hacker News said 7

RecommendsrkallaAug 2011

“For anyone else interested in this topic (or doubtful about the claim) 20/20 did an cover story on this”

20/20 cover story on BBB practices.

Full comment

For anyone else interested in this topic (or doubtful about the claim) 20/20 did an cover story on this: this video

in “My experience with a 'negative review' scammer.” · view on HN
RecommendsaestraJan 2014

“Watch the whole video if you haven't seen it before.”

20/20 investigation of BBB.

Full comment

Hey, that's the BBB we are talking about here. this video Watch the whole video if you haven't seen it before.

in “Court to Yelp: Reveal names of negative reviewers” · view on HN
Cites itcdrDec 2010

“The executives of the BBB make hundreds of thousands a year, according to 20/20”

20/20 investigation of BBB finances and executive pay.

Full comment

The BBB is a hugely profitable enterprise with a huge payroll. I'm not sure they're even classified as a non-profit. The executives of the BBB make hundreds of thousands a year, according to 20/20: this video

in “Is the Better Business Bureau a protection racket?” · view on HN
Cites itrkallaSep 2011

“here is a 20/20 investigation look at it”

20/20 look at how BBB operates.

Full comment

For those that haven't seen it, this is exactly how the Better Business Bureau (BBB) operates as well, here is a 20/20 investigation look at it: this video

in “Lone Yelp review dogs business owner” · view on HN
Cites itrkallaOct 2011

“20/20 did an investigation[1] of the BBB and found exactly the same thing.”

20/20 found BBB ratings tied to paid signups.

Full comment

For anyone on the fence about the claims, 20/20 did an investigation[1] of the BBB and found exactly the same thing. They worked with companies with complaints against them and low ratings that were called by BBB representatives asking them to re-up their registrations. Without much coaxing the BBB agents clarified that the ratings could be "reinstated" or "take care of" if the signup process was completed. Once the businesses did that, in every case, the scores were re-adjusted to A or A+ for those companies. Conversely, companies that didn't re-up would have all their past complaints re-instated on their review page and scores drop to C/D/F levels. Not unlike the Yelp stuff we saw going on last week or the week before here on HN. [1] this video

in “FeeFighters Loses BBB Accreditation Over Investigative Blog Post” · view on HN
Cites ittonio09Dec 2011
Full comment

I think college is like better business bureau. A scam. You can learn everything you want yourself for free, instead of going to a college and pay an enormous amount of money for it. Especially now with the Internet, most materials you find online are multiple times better quality than what you get at college. Most graduates need to receive considerable additional training when they join a company. Bottom line is: You don't go to college to learn; you go to college to get a paper certificate that you can show to others. It's the problem of signalling and unfortunately, there's no easy solution for it. Colleges profit from the information imbalance and lack of trust in the job market. Some people recommend that instead of your certificates, your past projects should make up your resume. But then you get a catch 22 because others won't risk starting a project with you, unless they can see that you're capable from your resume. The only way to break out of this is the people you're going to work with must already know your abilities beforehand. Hence, you can start a start-up with your close friends or on your own, or become a vice president by knowing the right people at a company. For everything else, you need a resume for which Colleges are the gate keepers. And they won't give away that power for free. So enjoy your debt. Signalling link Better Business Bureau Scam this video p.s. I can't say that the free market can sort college tuition fees out or colleges should be regulate

in “College: The biggest scam we'll ever buy” · view on HN
Cites itaestraJan 2014

“The BBB is a scam.”

20/20 on BBB shakedown.

Full comment

They just have to pay the BBB tax to remove it. this video That's the shakedown the GP was referring to. The BBB is a scam.

in “Square thinks I don’t exist” · view on HN